Connect WhatsApp Official
/portal/channels/connectBefore you start: A permitted test Meta app/WABA and phone number are available.
What this feature does
Connect a WhatsApp Business phone number through Manual Cloud API.
Who can use it
A user with WhatsApp Hub access and authorized access to the test/business Meta account.
Fields and settings
| Field or setting | What to enter or check |
|---|---|
| Access token | Use a token for the intended account. Enter it privately in the setup wizard. |
| Phone Number ID | Use the provider’s ID for the intended number, not the formatted telephone number. |
| WhatsApp Business Account ID | Use the WABA that owns the selected number/templates. |
| Webhook URL / verification token | Copy the values displayed by this installation into the intended test Meta app. |
| App secret | Configure where the integration requires it for webhook signature verification. |
Steps
- Choose WhatsApp Business in the channel hub and use Manual Cloud API.
- Enter the access token, Phone Number ID and WhatsApp Business Account ID privately.
- Use the webhook URL/verification token displayed by this installation and configure the test Meta app; add the app secret where required.
- Complete webhook verification and return to the channel list to confirm the intended number.
The intended Official channel is connected and its webhook verification result is recorded.
Check the result
- Confirm webhook verification and the identity of the connected number.
- Receive one controlled inbound test event.
- If identifiers belong to different accounts, correct them instead of using the old Unofficial connection method.
If it does not work: This edition does not use QR pairing or the old Unofficial Node gateway. Check account permissions, IDs and callback configuration if setup fails.