User
WhatsApp Templates
Create or edit reusable content for this feature.
Step-by-step guide
Before you start
Use the account and workspace that own the records. This page does not include administrator configuration forms.
Open this feature
Open /portal/whatsapp-hub/templates on your application domain, or use the matching item in the application menu.
Steps
Submit to Meta
- Open /portal/whatsapp-hub/templates on your own application domain.
- Complete these fields in that form: Template name, Category, Language, Body, Footer, Quick reply buttons, Variable samples. Their choices and limits are listed below.
- Select Submit to Meta. The exact label can change between creating and editing a record.
- If validation fails, correct the named field and submit again. After success, reopen the same record and compare the saved values.
| Field shown in the form | What to enter | Example / note |
|---|---|---|
| Template name | Required. Lowercase letters, numbers and underscores only. MarkHub will normalize the name before submit. No more than 512 characters. | Use the value required by the task; no example is assumed. |
| Category | Required. Choose Utility, Marketing. | Choose a displayed option; the available labels are listed above. |
| Language | Required. Choose en_US, vi, vi_VN. No more than 20 characters. | Choose a displayed option; the available labels are listed above. |
| Body | Required. At least 3 characters. No more than 1024 characters. | Use the value required by the task; no example is assumed. |
| Footer | Optional, unless this form asks for it. No more than 60 characters. | Use the value required by the task; no example is assumed. |
| Quick reply buttons | Optional, unless this form asks for it. Optional. Up to 3 quick replies, separated by comma or new line. No more than 180 characters. | Use the value required by the task; no example is assumed. |
| Variable samples | Optional, unless this form asks for it. Required when Body contains variables. Enter values in order, separated by comma or new line. No more than 600 characters. | Use the value required by the task; no example is assumed. |
Fields shown in the interface
Only fields traced to this role’s handler and its own view are listed. The application can show separate create/edit forms; do not fill every row on one screen.
Form 1 — fields shown in the interface
| Field | What to enter or choose |
|---|---|
| Template name | Required. Lowercase letters, numbers and underscores only. MarkHub will normalize the name before submit. No more than 512 characters. |
| Category | Required. Choose Utility, Marketing. |
| Language | Required. Choose en_US, vi, vi_VN. No more than 20 characters. |
| Body | Required. At least 3 characters. No more than 1024 characters. |
| Footer | Optional, unless this form asks for it. No more than 60 characters. |
| Quick reply buttons | Optional, unless this form asks for it. Optional. Up to 3 quick replies, separated by comma or new line. No more than 180 characters. |
| Variable samples | Optional, unless this form asks for it. Required when Body contains variables. Enter values in order, separated by comma or new line. No more than 600 characters. |
Check the result
After a source-checked procedure, verify the same record in the same workspace. Check saved values, visible state and access with the intended test account. An external payment/message/provider action needs its own result check.
Problems and validation
| Problem | Next step |
|---|---|
| A field rejects the value | Check its named error, the form’s visible choices and the relevant limit. Do not substitute internal numeric codes for the displayed options. |
| The control is missing | Check role, plan, enabled app and current record state. Do not grant administrator access merely to complete a User task. |
| The saved result is unexpected | Reopen the same record and verify its owner/workspace before repeating the action. |
Technical reference
Role-scoped source references
Pinned commit: 37d44a1727216f5c492205024b323aa522730ebc
Source-only route information
| Method | Source-default route |
|---|---|
| GET | /portal/whatsapp-hub/templates |