Support

Steps

Use your own account. The support feature must be enabled and an active category must be available.

Create a support ticket

1. Open Support and select New request.
2. Choose Category and enter a short Subject. In Details, describe what happened, the expected result and the steps to reproduce it. Do not include credentials.
3. Select Send request once. Check the conversation opened by the application and keep its reference.

Reply and close the request

1. In Support, select the intended request row to open its conversation. Read the existing replies first.
2. For an open request, enter your response and select Send reply. Check that it appears in the same conversation.
3. When the issue is solved, select Mark resolved. Review the confirmation and select Resolve request. Use Keep open if the issue still needs work.

Fields shown in the interface

Check the result

• The new ticket belongs to your account and contains the subject/details you submitted.
• After resolving, the ticket status changes; a resolved or closed ticket does not accept the open-ticket reply action.

Problems and validation

Technical reference