Admin
Smart Support Knowledge
Screen guide
Before you start
Use an administrator account with permission to manage this feature. The feature also needs to be enabled for this installation and plan.
Open this feature
- Open /admin/smart-support-knowledge on your site.
Steps
Choose a task
Use Dismiss all
- Open /admin/smart-support-knowledge on your application domain, using the administrator account for this task.
- Select the intended record or item first and review its displayed values. There is no separate input form described for this control.
- Select Dismiss all. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
Use Dismiss
- Open /admin/smart-support-knowledge on your application domain, using the administrator account for this task.
- Select the intended record or item first and review its displayed values. There is no separate input form described for this control.
- Select Dismiss. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
Use Delete
- Open /admin/smart-support-knowledge on your application domain, using the administrator account for this task.
- Select the intended record or item first and review its displayed values. There is no separate input form described for this control.
- Select Delete. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
Use Scan & learn
- Open /admin/smart-support-knowledge on your application domain, using the administrator account for this task.
- Find the form containing Product, Ticket status, Max tickets to scan. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Select Scan & learn. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Product | Choose All products. |
| Ticket status | Choose Resolved only, Closed only, Open only, Any status. |
| Max tickets to scan | Enter a number in the unit shown by this setting. Check any currency, duration or count label before saving. Minimum 1. Maximum 1000. |
| Products per run | Enter a number in the unit shown by this setting. Check any currency, duration or count label before saving. Minimum 1. Maximum 50. |
| Minimum admin reply length | Enter a number in the unit shown by this setting. Check any currency, duration or count label before saving. Minimum 20. Maximum 2000. |
Use Save
- Open /admin/smart-support-knowledge on your application domain, using the administrator account for this task.
- Find the form containing Title, Status, Product. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Select Save. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Title | Enter the title for this task, using the help or example shown by the form. The form’s example is Example: Installation guide, v1.2 source code. Replace it with your own value. |
| Status | Choose Enable, Indexing / waiting cron, Disable. |
| Product | Choose Global knowledge. |
| Paste documentation | Enter the paste documentation for this task, using the help or example shown by the form. The form’s example is Paste markdown, changelog, installation notes, FAQ, or troubleshooting steps.. Replace it with your own value. |
| Website or docs URL | Enter the complete address required by this field. For a callback or webhook, copy the URL shown by the running application instead of guessing its path. The form’s example is https://example.com/docs. Replace it with your own value. |
| Crawl docs URL / Save now and let cron index internal links under the same URL path. | Enable or select this option only when you want the behavior named by the field. |
| Max pages | Enter a number in the unit shown by this setting. Check any currency, duration or count label before saving. Minimum 1. Maximum 200. |
| Max depth | Enter a number in the unit shown by this setting. Check any currency, duration or count label before saving. Minimum 0. Maximum 5. |
| Local source path | Enter the local source path for this task, using the help or example shown by the form. The form’s example is /home/stackposts/htdocs/stackposts.com/modules/AppProductSupport. Replace it with your own value. |
| Upload document or ZIP source | Choose a file from your computer. Accepted types: .zip,.pdf,.docx,.txt,.md,.markdown,.html,.htm,.css,.scss,.js,.ts,.tsx,.jsx,.vue,.php,.json,.xml,.yml,.yaml,.ini,.sql,.py,.rb,.go,.java,.cs,.cpp,.c,.h,.sh,.bat,.ps1. |
Use Promote
- Open /admin/smart-support-knowledge on your application domain, using the administrator account for this task.
- Find the form containing Title, Product, Reviewed answer. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Select Promote. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Title | Enter the title for this task, using the help or example shown by the form. |
| Product | Choose Global knowledge. |
| Reviewed answer | Enter the reviewed answer for this task, using the help or example shown by the form. |
Fields and choices
Field descriptions appear beside each task above so that separate forms are not mixed together.
Check the result
- Stay in the same account/workspace and reopen the intended record or result screen.
- For saved settings, compare the displayed values with the choices you made. For filters and previews, check the current result scope.
- For queued or external work, inspect its status/history and provider result where applicable. A successful save does not by itself prove message delivery, publication, payment completion or provider approval.
Common problems
| Problem | What to check |
|---|---|
| The screen or action is missing | Check the correct administrator account, role, enabled app and plan. A hidden action is not fixed by typing an internal endpoint. |
| A field is rejected | Read its validation message, choose from the offered options and check the relevant format or limit. Do not substitute a database ID for a displayed choice. |
| A list is empty | Check the selected workspace, search text, date range and status filters. Clear one filter at a time before concluding that records are missing. |
| A request is still pending | Check its status/history before repeating it. For messages, publishing, imports and payments, a submitted request can finish later or fail separately. |
Technical reference
Role-scoped source references
Pinned commit: 275481cdd3c8519a24c5ecf5cac3e11ceb1708d8
Source-only route information
| Method | Source-default route |
|---|---|
| GET | /admin/smart-support-knowledge |
| POST | /admin/smart-support-knowledge/save |
| POST | /admin/smart-support-knowledge/scan-support-tickets |
| POST | /admin/smart-support-knowledge/gap/promote |
| POST | /admin/smart-support-knowledge/gap/dismiss |
| POST | /admin/smart-support-knowledge/gap/dismiss-all |
| POST | /admin/smart-support-knowledge/chat-log/destroy |
| POST | /admin/smart-support-knowledge/destroy |
Unmapped fields — not user instructions
These fields belong to this role’s source handler, but their screen labels were not confirmed.
| Source key | Handler |
|---|---|
| id_secure | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| title | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| product_id | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| status | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| content | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| source_url | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| source_url_crawl | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| crawl_max_pages | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| crawl_max_depth | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| source_path | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| document | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| product_id | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| status | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| limit | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| product_limit | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |
| min_admin_reply_length | modules/AdminSmartSupportKnowledge/app/Http/Controllers/AdminSmartSupportKnowledgeController.php |