Admin
Product Support
Screen guide
Before you start
Use an administrator account with permission to manage this feature. The feature also needs to be enabled for this installation and plan.
Open this feature
- Open /admin/support on your site.
Steps
Choose a task
Use Save changes
- Open /admin/support on your application domain, using the administrator account for this task.
- Find the form containing Enter caption. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Select Save changes. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Enter caption | Enter the enter caption for this task, using the help or example shown by the form. |
Use Save changes
- Open /admin/support on your application domain, using the administrator account for this task.
- Find the form containing To recipient, Product, Type. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Select Save changes. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| To recipient | Enter the to recipient for this task, using the help or example shown by the form. |
| Product | Enter the product for this task, using the help or example shown by the form. |
| Type | Choose an available entry by its displayed name. The list depends on your account and the selected workspace; do not type an internal record ID. |
| Subject | Enter the subject for this task, using the help or example shown by the form. |
| Content | Enter the content for this task, using the help or example shown by the form. |
| Labels | Complete the visible field for the current selection; follow its validation message. |
Use Send message
- Open /admin/support on your application domain, using the administrator account for this task.
- Select the intended record or item first and review its displayed values. There is no separate input form described for this control.
- Select Send message. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
Fields and choices
Field descriptions appear beside each task above so that separate forms are not mixed together.
Check the result
- Stay in the same account/workspace and reopen the intended record or result screen.
- For saved settings, compare the displayed values with the choices you made. For filters and previews, check the current result scope.
- For queued or external work, inspect its status/history and provider result where applicable. A successful save does not by itself prove message delivery, publication, payment completion or provider approval.
Common problems
| Problem | What to check |
|---|---|
| The screen or action is missing | Check the correct administrator account, role, enabled app and plan. A hidden action is not fixed by typing an internal endpoint. |
| A field is rejected | Read its validation message, choose from the offered options and check the relevant format or limit. Do not substitute a database ID for a displayed choice. |
| A list is empty | Check the selected workspace, search text, date range and status filters. Clear one filter at a time before concluding that records are missing. |
| A request is still pending | Check its status/history before repeating it. For messages, publishing, imports and payments, a submitted request can finish later or fail separately. |
Technical reference
Role-scoped source references
Pinned commit: 275481cdd3c8519a24c5ecf5cac3e11ceb1708d8
Source-only route information
| Method | Source-default route |
|---|---|
| RESOURCE | /admin/support |
| GET | /admin/support/ticket/{any} |
| POST | /admin/support/list |
| POST | /admin/support/update |
| POST | /admin/support/save |
| POST | /admin/support/destroy |
| POST | /admin/support/status/{any} |
| GET | /admin/support/new-ticket |
| GET | /admin/support/edit/{id} |
| POST | /admin/support/edit_comment |
| POST | /admin/support/save_comment |
| POST | /admin/support/load-comment |
| POST | /admin/support/delete_comment |
| POST | /admin/support/ai-kb-reply |
Unmapped fields — not user instructions
These fields belong to this role’s source handler, but their screen labels were not confirmed.
| Source key | Handler |
|---|---|
| license_id | modules/AdminProductSupport/app/Http/Controllers/AdminProductSupportController.php |
| subject | modules/AdminProductSupport/app/Http/Controllers/AdminProductSupportController.php |
| content | modules/AdminProductSupport/app/Http/Controllers/AdminProductSupportController.php |
| comment | modules/AdminProductSupport/app/Http/Controllers/AdminProductSupportController.php |