User
WhatsApp Unofficial Smart Reply
Read or manage the records shown by this feature.
Step-by-step guide
Before you start
Use the account and workspace that own the records. This page does not include administrator configuration forms.
Open this feature
Open /portal/whatsapp-unofficial/ai-smart-reply on your application domain, or use the matching item in the application menu.
Steps
Save AI Smart Reply
- Open /portal/whatsapp-unofficial/ai-smart-reply on your own application domain.
- Complete these fields in that form: AI instruction, Fallback reply, Public website URL (optional), Approved knowledge, Except contacts, Resubmit only after (seconds), Maximum reply length. Their choices and limits are listed below.
- Select Save AI Smart Reply. The exact label can change between creating and editing a record.
- If validation fails, correct the named field and submit again. After success, reopen the same record and compare the saved values.
| Field shown in the form | What to enter | Example / note |
|---|---|---|
| AI instruction | Required. Tell the AI its tone, scope, language, and what it must not promise. No more than 8000 characters. | Use the value required by the task; no example is assumed. |
| Fallback reply | Optional, unless this form asks for it. Sent when the AI service cannot return a safe answer. No more than 4096 characters. | Use the value required by the task; no example is assumed. |
| Public website URL (optional) | Optional, unless this form asks for it. A public reference URL can be used as an additional source when website retrieval is available. Enter a complete URL, including https:// where appropriate. No more than 2048 characters. | https://example.test/demo (replace with your own test destination). |
| Approved knowledge | Optional, unless this form asks for it. Only add information you are comfortable sharing automatically. No more than 30000 characters. | Use the value required by the task; no example is assumed. |
| Except contacts | Optional, unless this form asks for it. Contacts listed here never receive an AI reply. No more than 2000 characters. | Use the value required by the task; no example is assumed. |
| Resubmit only after (seconds) | Required. AI replies are rate-limited per contact. Enter a whole number. At least 30. No more than 86400. | Use the value required by the task; no example is assumed. |
| Maximum reply length | Required. Keeps answers concise and WhatsApp-friendly. Enter a whole number. At least 40. No more than 1000. | Use the value required by the task; no example is assumed. |
Fields shown in the interface
Only fields traced to this role’s handler and its own view are listed. The application can show separate create/edit forms; do not fill every row on one screen.
Form 1 — fields shown in the interface
| Field | What to enter or choose |
|---|---|
| Connected device | Required. Choose Select a connected device. Enter a whole number. |
| AI instruction | Required. Tell the AI its tone, scope, language, and what it must not promise. No more than 8000 characters. |
| Fallback reply | Optional, unless this form asks for it. Sent when the AI service cannot return a safe answer. No more than 4096 characters. |
| Public website URL (optional) | Optional, unless this form asks for it. A public reference URL can be used as an additional source when website retrieval is available. Enter a complete URL, including https:// where appropriate. No more than 2048 characters. |
| Approved knowledge | Optional, unless this form asks for it. Only add information you are comfortable sharing automatically. No more than 30000 characters. |
| Except contacts | Optional, unless this form asks for it. Contacts listed here never receive an AI reply. No more than 2000 characters. |
| Resubmit only after (seconds) | Required. AI replies are rate-limited per contact. Enter a whole number. At least 30. No more than 86400. |
| Maximum reply length | Required. Keeps answers concise and WhatsApp-friendly. Enter a whole number. At least 40. No more than 1000. |
Check the result
After a source-checked procedure, verify the same record in the same workspace. Check saved values, visible state and access with the intended test account. An external payment/message/provider action needs its own result check.
Problems and validation
| Problem | Next step |
|---|---|
| A field rejects the value | Check its named error, the form’s visible choices and the relevant limit. Do not substitute internal numeric codes for the displayed options. |
| The control is missing | Check role, plan, enabled app and current record state. Do not grant administrator access merely to complete a User task. |
| The saved result is unexpected | Reopen the same record and verify its owner/workspace before repeating the action. |
Technical reference
Role-scoped source references
Pinned commit: 68a5655db1bbe17c74fb211f0fe0ee4e63c8be88
Source-only route information
| Method | Source-default route |
|---|---|
| LIVEWIRE | /portal/whatsapp-unofficial/ai-smart-reply |