User
WhatsApp Unofficial Chatbot
Screen guide
Before you start
Use the account and workspace that own the relevant records. The feature also needs to be enabled for this installation and plan.
Open this feature
- Open /portal/whatsapp-unofficial/chatbot on your site.
Steps
Choose a task
Create or update: Save changes / Create reply item
- Open /portal/whatsapp-unofficial/chatbot on your application domain, using the workspace account for this task.
- Find the form containing Item name, Match type, Trigger keywords. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Use the button shown for the current state: Save changes, Create reply item. Creation and editing can show different labels; submit the form once.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Item name | Required. Enter the item name for this task, using the help or example shown by the form. The form’s example is Pricing questions. Replace it with your own value. Maximum 160 characters. |
| Match type | Required. Choose Contains any keyword, Exact keyword. |
| Trigger keywords | Required. Enter the trigger keywords for this task, using the help or example shown by the form. The form’s example is price, pricing, cost. Replace it with your own value. Maximum 2000 characters. |
| Reply audience | Required. Choose All conversations, Individual chats, Groups. |
| Fixed reply / fallback | Optional unless the current form requests it. Enter the fixed reply / fallback for this task, using the help or example shown by the form. The form’s example is Thanks for your message. Our team will help shortly.. Replace it with your own value. Maximum 4096 characters. |
| Enable AI knowledge reply | Enter the enable ai knowledge reply for this task, using the help or example shown by the form. |
| AI instruction | Optional unless the current form requests it. Enter the ai instruction for this task, using the help or example shown by the form. The form’s example is Reply briefly and politely as a sales assistant.. Replace it with your own value. Maximum 4096 characters. |
| Approved knowledge | Optional unless the current form requests it. Enter the approved knowledge for this task, using the help or example shown by the form. The form’s example is Products, prices, FAQ, policies.... Replace it with your own value. Maximum 50000 characters. |
| Cooldown (seconds) | Required. Enter a number in the unit shown by this setting. Check any currency, duration or count label before saving. Minimum 30. Maximum 86400. |
| Reply attachment (optional) | Optional unless the current form requests it. Choose a file from your computer. Accepted types: image/jpeg,image/png,image/webp,application/pdf,text/plain,.docx,.xlsx. JPEG, PNG, WebP, PDF, TXT, DOCX or XLSX up to 10 MB. Maximum 2048 KB. |
| Enable this reply item | Enter the enable this reply item for this task, using the help or example shown by the form. |
Use Play all
- Open /portal/whatsapp-unofficial/chatbot on your application domain, using the workspace account for this task.
- Find the form containing Connected device. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Select Play all. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Connected device | Enter the connected device for this task, using the help or example shown by the form. |
Use Stop all
- Open /portal/whatsapp-unofficial/chatbot on your application domain, using the workspace account for this task.
- Find the form containing Connected device. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Select Stop all. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Connected device | Enter the connected device for this task, using the help or example shown by the form. |
Fields and choices
Field descriptions appear beside each task above so that separate forms are not mixed together.
Check the result
- Stay in the same account/workspace and reopen the intended record or result screen.
- For saved settings, compare the displayed values with the choices you made. For filters and previews, check the current result scope.
- For queued or external work, inspect its status/history and provider result where applicable. A successful save does not by itself prove message delivery, publication, payment completion or provider approval.
Common problems
| Problem | What to check |
|---|---|
| The screen or action is missing | Check the correct workspace account, role, enabled app and plan. A hidden action is not fixed by typing an internal endpoint. |
| A field is rejected | Read its validation message, choose from the offered options and check the relevant format or limit. Do not substitute a database ID for a displayed choice. |
| A list is empty | Check the selected workspace, search text, date range and status filters. Clear one filter at a time before concluding that records are missing. |
| A request is still pending | Check its status/history before repeating it. For messages, publishing, imports and payments, a submitted request can finish later or fail separately. |
Technical reference
Role-scoped source references
Pinned commit: 68a5655db1bbe17c74fb211f0fe0ee4e63c8be88
Source-only route information
| Method | Source-default route |
|---|---|
| LIVEWIRE | /portal/whatsapp-unofficial/chatbot |
Unmapped fields — not user instructions
These fields belong to this role’s source handler, but their screen labels were not confirmed.
| Source key | Handler |
|---|---|
| mediaType | modules/WhatsAppUnofficial/WhatsAppUnofficialChatbot/Livewire/ChatbotIndex.php |