User
Web Push Templates
Screen guide
Before you start
Use the account and workspace that own the relevant records. The feature also needs to be enabled for this installation and plan.
Open this feature
- Open /portal/web-push/templates on your site.
Steps
Choose a task
Create or update: Save changes / Save template
- Open /portal/web-push/templates/create on your application domain, using the workspace account for this task.
- Find the form containing Template name, Category, Notification title. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Use the button shown for the current state: Save changes, Save template. Creation and editing can show different labels; submit the form once.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Template name | Required. Enter the template name for this task, using the help or example shown by the form. The form’s example is Example: Weekend product offer. Replace it with your own value. Maximum 160 characters. |
| Category | Required. Choose General, Promotion, Announcement, Product update, Event, Re-engagement. |
| Notification title | Required. Enter the notification title for this task, using the help or example shown by the form. Maximum 120 characters. |
| Message | Required. Enter the message for this task, using the help or example shown by the form. Maximum 5000 characters. |
| Notification icon | Enter the notification icon for this task, using the help or example shown by the form. |
| Large image | Enter the large image for this task, using the help or example shown by the form. |
| Click URL | Optional unless the current form requests it. Enter the complete address required by this field. For a callback or webhook, copy the URL shown by the running application instead of guessing its path. Optional. Campaigns can override this destination when the template is applied. The form’s example is https://example.com/offer. Replace it with your own value. Maximum 2048 characters. |
Create or update: Review current draft / Reviewing...
- Open /portal/web-push/templates/create on your application domain, using the workspace account for this task.
- Find the form containing Tone, Language, Template name. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Use the button shown for the current state: Review current draft, Reviewing.... Creation and editing can show different labels; submit the form once.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Tone | Choose Professional, Friendly, Urgent, Playful. |
| Language | Choose English, Vietnamese. |
| Template name | Enter the template name for this task, using the help or example shown by the form. The form’s example is Example: Weekend product offer. Replace it with your own value. Maximum 160 characters. |
| Category | Choose General, Promotion, Announcement, Product update, Event, Re-engagement. |
| Notification title | Enter the notification title for this task, using the help or example shown by the form. Maximum 120 characters. |
| Message | Enter the message for this task, using the help or example shown by the form. Maximum 5000 characters. |
| Click URL | Enter the complete address required by this field. For a callback or webhook, copy the URL shown by the running application instead of guessing its path. Optional. Campaigns can override this destination when the template is applied. The form’s example is https://example.com/offer. Replace it with your own value. |
Use Generate drafts
- Open /portal/web-push/templates/create on your application domain, using the workspace account for this task.
- Find the form containing Template goal or offer, Tone, Language. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Select Generate drafts. Check the current record, recipients, amount or destination before confirming when those values apply.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Template goal or offer | Required. Enter the template goal or offer for this task, using the help or example shown by the form. The form’s example is Example: Announce 20% off annual plans before Friday, including the key benefit and destination.. Replace it with your own value. Maximum 2000 characters. |
| Tone | Choose Professional, Friendly, Urgent, Playful. |
| Language | Choose English, Vietnamese. |
Create or update: Use this draft / Applying...
- Open /portal/web-push/templates/create on your application domain, using the workspace account for this task.
- Find the form containing Template name, Category, Notification title. Complete the relevant fields using the table below. Fields can appear or change after you select an option.
- Use the button shown for the current state: Use this draft, Applying.... Creation and editing can show different labels; submit the form once.
- If the application identifies a missing or invalid field, correct that field and submit again. If an external request or payment has an uncertain outcome, check its history before repeating it.
| Field | What to enter or choose |
|---|---|
| Template name | Enter the template name for this task, using the help or example shown by the form. The form’s example is Example: Weekend product offer. Replace it with your own value. Maximum 160 characters. |
| Category | Choose General, Promotion, Announcement, Product update, Event, Re-engagement. |
| Notification title | Enter the notification title for this task, using the help or example shown by the form. Maximum 120 characters. |
| Message | Enter the message for this task, using the help or example shown by the form. Maximum 5000 characters. |
| Click URL | Enter the complete address required by this field. For a callback or webhook, copy the URL shown by the running application instead of guessing its path. Optional. Campaigns can override this destination when the template is applied. The form’s example is https://example.com/offer. Replace it with your own value. |
Fields and choices
Field descriptions appear beside each task above so that separate forms are not mixed together.
Check the result
- Stay in the same account/workspace and reopen the intended record or result screen.
- For saved settings, compare the displayed values with the choices you made. For filters and previews, check the current result scope.
- For queued or external work, inspect its status/history and provider result where applicable. A successful save does not by itself prove message delivery, publication, payment completion or provider approval.
Common problems
| Problem | What to check |
|---|---|
| The screen or action is missing | Check the correct workspace account, role, enabled app and plan. A hidden action is not fixed by typing an internal endpoint. |
| A field is rejected | Read its validation message, choose from the offered options and check the relevant format or limit. Do not substitute a database ID for a displayed choice. |
| A list is empty | Check the selected workspace, search text, date range and status filters. Clear one filter at a time before concluding that records are missing. |
| A request is still pending | Check its status/history before repeating it. For messages, publishing, imports and payments, a submitted request can finish later or fail separately. |
Technical reference
Role-scoped source references
Pinned commit: 68a5655db1bbe17c74fb211f0fe0ee4e63c8be88
Source-only route information
| Method | Source-default route |
|---|