Support | LinkQR Pro documentation

Before you start

Use the account and workspace that own the records. This page does not include administrator configuration forms.

Open this feature

Open /portal/support on your application domain, or use the matching item in the application menu.

Choose a task

Sign in to the account that needs help. Support must be enabled and at least one support category must be available.

Open Support at /portal/support.
In the new-ticket form, select Category and enter Subject, for example My QR code opens the wrong page.
In What do you need help with?, include the page URL, steps to reproduce, what happened and what you expected. Do not include passwords, payment details or API keys.
Select Create ticket. Keep the ticket identifier and check the conversation that opens.

Open your ticket from /portal/support using View.
While the ticket is open, write in Your reply and select Send reply. Check that the new message appears before submitting again.
When the issue is solved, select Mark resolved if the control is available. Check the updated status.
If the reply field is unavailable, check the ticket status. Do not create repeated tickets to resend the same message.

Field or problem	What to do
Category	Required. Choose a category from the list, rather than the Choose a category prompt.
Subject	Required, up to 255 characters. Summarize one issue.
What do you need help with?	Required, up to 5,000 characters. Include the steps and expected result.
Your reply	Required for Send reply, up to 5,000 characters. Use the same ticket for follow-up details.

Reopen the ticket from your own support list and verify the saved conversation.
After resolving, check the status instead of assuming a sent reply closed the ticket.

Field or problem	What to do
No category is offered	Ask the site administrator to make a support category available.
Reply is rejected	Check that the ticket is open and your reply contains meaningful text.
Ticket cannot be found	Use the account that owns the request; another account’s ticket is not yours to open.

Role-scoped source references

Pinned commit: ca125291cce57358ac4842e50928bc31fc6eab07

Source-only route information

Method	Source-default route
GET	/portal/support
GET	/portal/support/{ticket}/attachments/{attachment}
GET	/portal/support/{ticket}