User
Check subscriptions and download an invoice
Read your account’s plan/payment state, download available invoices and stop future recurring charges through the offered cancellation action.
Step-by-step guide
Before you start
- Use the account that owns the subscription and keep any provider transaction/reference ready when investigating a payment.
Open this feature
- Open /portal/billing on your site.
How to use it
Review the account and invoice
- Open /portal/billing and inspect the displayed plan, paid period and subscription/payment state.
- Select Open invoices, or open /portal/invoices. Find the matching invoice by its displayed details.
- Select Download PDF for that invoice and check its account, currency and amount.
- Use Buy more credits for a credit-pack flow when offered. A credit top-up and a subscription upgrade are different purchases.
Cancel recurring charges when intended
- On Billing, inspect the intended recurring subscription and confirm it is the one you want to cancel.
- Use Cancel recurring only if the control is offered. Read the confirmation: it stops future recurring charges while the current paid period remains active until expiry.
- Confirm only when that is intended, then check the reported result and updated subscription state.
- If cancellation fails, keep the error/reference and contact support. Do not assume a button click completed a gateway-side cancellation.
Fields and examples
| Field or choice | How to use it |
|---|---|
| Plan / Subscription state | Read the actual record and paid period; labels can differ between pending, active and cancelled states. |
| Invoice PDF | Download the matching invoice, not an unrelated order. |
| Cancel recurring | Available only for eligible recurring subscriptions; read its confirmation before acting. |
Check your finished result
- Check the subscription’s final cancellation state and current-period expiry where cancellation was requested.
Problems and fixes
| What you see | What to do next |
|---|---|
| No cancellation control | The subscription may not be eligible for this action; ask support to identify the correct flow. |
| Invoice unavailable | Check the owning account and matching invoice record. |
| Cancellation error | Record the error and verify the gateway-side outcome through support before assuming cancellation succeeded. |
Technical reference
Role-scoped source references
Pinned commit: ca125291cce57358ac4842e50928bc31fc6eab07
Source-only route information
| Method | Source-default route |
|---|---|
| GET | /portal/billing |
| POST | /portal/billing/subscriptions/{subscription}/cancel |
| GET | /portal/invoices |
| GET | /portal/invoices/{invoice}/download |