Support

Steps

Use your own account. The support feature must be enabled and an active category must be available.

Create a support ticket

1. Open Support and select Create ticket.
2. Select the Category that matches the issue. In Subject, write a short summary such as Test upload fails.
3. In Details, describe the page, the exact action, the visible error and what you expected. Include reproducible steps. Do not include passwords or API keys.
4. Select Create ticket. Check the ticket opened by the application and keep its ticket number.

Reply and close the request

1. In Support, use View on the intended ticket. Read the existing conversation before replying.
2. For an open ticket, enter your reply in the reply editor and select Send reply.
3. Check that the new reply appears in the same conversation.
4. When the issue is solved, select Mark resolved. The list also provides Resolve for an open ticket. Check the changed status.

Fields shown in the interface

Check the result

• The new ticket belongs to your account and contains the subject/details you submitted.
• After resolving, the ticket status changes; a resolved or closed ticket does not accept the open-ticket reply action.

Problems and validation

Technical reference