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User

Form Lead Customers

Track the state and follow-up of lead/customer records.

Step-by-step guide

Before you start

Use the account and workspace that own the records. This page does not include administrator configuration forms.

Open this feature

Open /portal/customers on your application domain, or use the matching item in the application menu.

Steps

Create segment

  1. Open /portal/segments on your own application domain.
  2. Complete these fields in that form: Segment name, Lifecycle stage, Minimum lead score, Tag. Their choices and limits are listed below.
  3. Select Create segment. The exact label can change between creating and editing a record.
  4. If validation fails, correct the named field and submit again. After success, reopen the same record and compare the saved values.
Field shown in the formWhat to enterExample / note
Segment nameRequired. No more than 120 characters.Test record (use a unique value where required).
Lifecycle stageOptional, unless this form asks for it. Choose Any stage. No more than 80 characters.Choose a displayed option; the available labels are listed above.
Minimum lead scoreOptional, unless this form asks for it. Enter a whole number. At least 0. No more than 100.Use the value required by the task; no example is assumed.
TagOptional, unless this form asks for it. Choose Any tag. No more than 80 characters.Choose a displayed option; the available labels are listed above.

Create tag

  1. Open /portal/tags on your own application domain.
  2. Complete these fields in that form: Name, false. Their choices and limits are listed below.
  3. Select Create tag. The exact label can change between creating and editing a record.
  4. If validation fails, correct the named field and submit again. After success, reopen the same record and compare the saved values.
Field shown in the formWhat to enterExample / note
NameRequired. No more than 80 characters.Test record (use a unique value where required).
falseRequired. No more than 20 characters.Use the value required by the task; no example is assumed.

Fields shown in the interface

Only fields traced to this role’s handler and its own view are listed. The application can show separate create/edit forms; do not fill every row on one screen.

Form 1 — fields shown in the interface
FieldWhat to enter or choose
Segment nameRequired. No more than 120 characters.
Lifecycle stageOptional, unless this form asks for it. Choose Any stage. No more than 80 characters.
Minimum lead scoreOptional, unless this form asks for it. Enter a whole number. At least 0. No more than 100.
TagOptional, unless this form asks for it. Choose Any tag. No more than 80 characters.
Form 2 — fields shown in the interface
FieldWhat to enter or choose
NameRequired. No more than 80 characters.
falseRequired. No more than 20 characters.

Check the result

After a source-checked procedure, verify the same record in the same workspace. Check saved values, visible state and access with the intended test account. An external payment/message/provider action needs its own result check.

Problems and validation

ProblemNext step
A field rejects the valueCheck its named error, the form’s visible choices and the relevant limit. Do not substitute internal numeric codes for the displayed options.
The control is missingCheck role, plan, enabled app and current record state. Do not grant administrator access merely to complete a User task.
The saved result is unexpectedReopen the same record and verify its owner/workspace before repeating the action.

Technical reference

Role-scoped source references

Pinned commit: 0a97c2b1d8022981713b1f32874690236dcf1610

Source-only route information
MethodSource-default route
LIVEWIRE/portal/customers
LIVEWIRE/portal/customers/{customer}
LIVEWIRE/portal/segments
LIVEWIRE/portal/tags
LIVEWIRE/portal/activities